Privacy and Shipping Policy

    a. Personal Information

    While users can view our website by browsing anonymously, we collect identifiable personal information about Pincerna users when they voluntarily register for the newsletter or otherwise sign up with Pincerna online, contact us via the on-line form, or voluntarily make purchases from Pincerna, as applicable. Pincerna users may provide Personal Information for various reasons, including but not limited to, for the purposes of obtaining newsletters, product information, event information, and services, to answer surveys, enter contests and receive notice of other promotional opportunities, and to make purchases, as applicable. The type of Personal Information that we may collect includes name, address, phone number and email address . Purchase information such as credit or debit card information used to purchase Pincerna products is handled by 3rd party payment gateways. We may also use the information that you provide to create a personal customer profile in order to let you know of products or events that may be of interest to you and to streamline future purchases, as applicable. We may combine Personal Information we collect about users to better tailor marketing or website content or for other purposes, such as internal research.

    b. Non-Personal Information

    We collect certain aggregate and non-personal information when you visit Pincerna. This information does not relate to a single identifiable visitor. It tells us such things as how many users visited the Sites and the pages accessed. Collecting this information helps us tailor our Sites to our visitors.

    When you visit the Sites to browse, read or download information, we automatically collect standard computer information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. We generally do not link standard computer information to anything that will allow us to identify users unless to enforce compliance with our rules or terms of service or to protect our service, sites, users or others.

    Use Of Cookies

    Cookies: Cookies are pieces of information that any website may transfer to your browser that are then stored in your computer system. Cookies are returned to the website that deposited them when a visitor returns to that site. Cookies tell us, for example, whether a user is a first time visitor or has visited Pincerna before and what areas of the websites are of greatest interest to the user. The deposit of cookies by Pincerna may enhance your online experience by allowing us to save your preferences for your next visit. Our cookies may also measure the general activity on Pincerna, which allows us to determine which areas and features are most popular.

    Most web browsers are set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent. If you choose to decline cookies, some of the functionality of Pincerna may be impaired.

    Shipping Agreement

    All delivery options are subject to availability and working days exclude public holidays

    On rare occasions, we may need to delivery items outside the published timed windows. We can’t guarantee delivery within our usual timescales to a small number of remote rural areas.

    Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we’ll notify you as soon as possible.

    Refund Policy

    We want you to be happy with your purchase. If you’re not, just return the product to us or to one of our shops and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.

    Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge.


    Use of and browsing in the Sites are at your own risk. Pincerna is not liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of the site. Solicited information that you submit to Pincerna by email in order to register or sign up or to purchase products, as applicable, are subject to our Privacy Policy. All unsolicited reviews, comments or other submissions, including ideas, concepts, techniques, know-how and the like, shall not be treated as confidential by Pincerna and we may use such materials in any manner that we deem appropriate. For more information on this topic, please see our Privacy Policy.

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