Pincerna Contact Details

    Pincerna Cosmetics, Olive Towers, First Floor, 23 High Street, Stony Stratford, Bucks, MK11 1AA

    We believe our Pincerna Customer Care team is one of the best in the world. They work hard to answer your queries via email or post, they lovingly pick and pack your parcels and they send them out of the door with stylish elegance. If our service has supreme, or if you aren’t 100% happy, email


    All our customers must be over 18 and register just one customer account with the following:

    1. Your real name
    2. Your e-mail address
    3. Your billing address
    4. A delivery address if different from your billing address
    5. A contact phone number in case we need to speak to you about your order

    Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched.


    We have two delivery options currently within the UK:

    1. Delivery by signed courier will be from Monday to Friday, we will supply a tracking number so you can see when your order is going to be delivered.
    2. Delivery by Royal Mail is available for all parcels under 2KG and will arrive in standard Royal Mail service times after the dispatch email has been sent.

    Should your item not arrive then please contact us so we can resolve the situation and ensure that you receive your cosmetics.

    Resale and Copyright

    By ordering from our website, you agree not to commercially resell or copy any of our products. Commercially reselling our products or making copies of packaging is a breach of these terms and conditions and your agreement with us.

    Payment and Security

    We do not hold your credit card data. You do not enter any credit card data into the Pincerna site. Payment is processed via Paypal where you can choose to use you Paypal account or suitable debit/credit card.


    Our prices, as stated on our website, are in pound sterling (£) and do not include VAT as our ingredients are food grade so we choose not to be VAT registered to offer our customers the best price.

    Cancellation and Returns

    If you want to cancel an order without incurring a cost for returning unwanted items to us, you will need to do it before your order is dispatched. This can be done by emailing

    If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after the day you receive the products. Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.

    Returns Address: Pincerna Cosmetics, Olive Towers, 1st Floor, 23 High Street, Stony Stratford, Bucks, MK11 1AA

    Your Statutory Rights

    Nothing in these terms affects your statutory rights.

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